FAQs

 
 

  • Congratulations on being selected! As part of your experience, you'll receive a complimentary photography session with one of our accomplished photographers, valued from $500-$1,000. Additionally, you'll receive a complimentary Fine Art Print at 14 inches, valued at $1,000.

    To reserve your booking, we kindly ask for a fully refundable holding deposit of $99. This helps us prevent no-shows or last-minute cancellations, as we value both your time and ours.

    During your private photography session with our skilled photographers, you'll have the opportunity to capture beautiful memories.

    After your photography session, you'll have a private viewing session with our designers to select the images you love the most. Your designer will guide you through options, and make recommendations other than your complimentary Fine Art Print, such as custom packages and Fine Art Canvases.

    At the end of your experience, you'll have the option to choose your complimentary portrait or use it as a $1,000 credit towards any custom packages and Fine Art Canvases. We strive to provide you with a memorable and personalized experience that celebrates your family in our unique portrait style.

  • At our company, we want to make sure that you feel comfortable and confident with your image choices for your home. If you are selected for a project or win a certificate, we will provide you with a custom 14 inch piece of artwork at no additional cost.

    While all clients have the option to purchase additional portrait packages or unique canvas pieces of artwork, there is no obligation to do so. If you do choose to purchase more than your complimentary artwork, it can be used as a $1,000 credit towards your upgraded order.

    All portraits purchased will come with digital copies and will go through our fine art editing and finishing process. Please note that images not purchased beyond your design appointment or session may not be saved due to server space and cost.

    Rest assured that all images purchased, including your complimentary portrait, will be kept on file for a lifetime.

  • While we specialize in Fine Art heirlooms that are intended to be displayed in your home, we do provide digital copies of all final artwork with any portrait, image, and/or package purchase.

    We understand that some clients may be interested in digital-only options, but we believe that the beauty and value of our Fine Art pieces is best appreciated in their physical form. Rest assured that when you purchase from us, you will receive both a physical heirloom piece and its digital counterpart.

  • At Townsley Portraits, we do not offer refunds for orders placed, given the customized nature of our work. However, we are committed to making sure that you are completely satisfied with your purchase.

    That's why we offer our "Love it" Guarantee, which means that if you are unhappy with anything, we will re-edit, re-print, and even re-frame your order at no additional cost until you are fully satisfied.

    Please note that while we make every effort to deliver your order by the specified date, not all aspects of production are within our control, so we cannot guarantee delivery dates. Also, please be aware that Townsley Portraits is not responsible for any costs or emotional distress caused by dissatisfaction with our products.

  • The time it takes for your order to arrive will depend on several factors, including the type of product you have ordered and whether you have chosen a payment plan or paid in full. If you have paid in full, you can expect your order to arrive at your designated physical address within 4-6 weeks of payment.

    However, please keep in mind that because our products are custom-made, we cannot guarantee specific delivery dates or times.

    In addition, we cannot guarantee delivery before major events such as Christmas, birthdays, weddings, and other special occasions. We recommend placing your order well in advance to ensure timely delivery.

  • At Townsley Portraits, we take great care to handcraft our products to the highest quality standards. While we make every effort to meet our production timeline, there may be rare instances where slight delays occur.

    Rest assured that our production team will keep you updated via email if there are any delays to your order. We understand how important it is to receive your special artwork, and we want to make the process as smooth as possible for you.

    If you have any concerns or questions about your order, please do not hesitate to contact us at info@townsleyportraits.com. We are always here to help and ensure that you are completely satisfied with your order.

  • At Townsley Portraits, we pride ourselves on our meticulous production process, but sometimes errors can occur, or artwork can be damaged during delivery.

    If this happens, please don't worry. We have a simple and hassle-free solution for redoing or replacing your artwork. Remember our "Love It" Guarantee! All you need to do is send an email to Info@townsleyportraits.com, and we'll take care of everything for you.

    Our team will work quickly to resolve the issue and ensure that you are completely satisfied with your purchase. We're committed to making sure you receive your artwork in perfect condition and will do everything we can to make it right.

  • Townsley Portraits is a Fine Art Portrait Studio that focuses on producing beautiful and timeless portraits of families, couples, and children. We are not a modeling or talent agency and have no affiliation with any professional modeling, film, or print agencies.

    Our mission is to provide our clients with an exceptional portrait experience that results in cherished and enduring keepsakes.

  • Portrait Cancellation Policy
    Any session canceled/rescheduled 72 hours after booking will be non-refundable. The amount paid will instead be applied as a print credit toward your portrait order, regardless of sickness, injury, or other life circumstances. This policy helps us prevent no-shows and last-minute cancellations, as we value both your time and ours.

    Viewing Cancellation Policy
    You have one opportunity to view your images. Missed viewings will not be rescheduled or refunded. Viewings can be at the studio or online at the studio's discretion. They may be changed at any time due to designer availability or for any other reason, the studio deems necessary. If you are viewing online please ensure you're on a computer or large iPad, seated at home with no distractions (including children and pets). Please ensure all decision-makers are present as there will only be one viewing per session and orders will only be taken at that appointment. Unordered images are not stored for the future.

    Cell phones are not allowed for online viewings. If you are not stationary at a computer the appointment will be cancelled

 

Why are Portraits important?

At Townsley Portraits, we believe that every person deserves to be seen and celebrated. Through the artform of portraiture, we can immortalize ourselves and our loved ones for generations to come.

Throughout history, great leaders, monarchs, and families have recognized the importance of capturing their image and legacy through portraiture. From ancient times to the modern era, portraits have served as a timeless symbol of power, prestige, and heritage.

But beyond their historical significance, portraits also have a deeply personal and emotional value. They allow us to capture a moment in time, a fleeting expression, or a unique personality trait that may otherwise go unnoticed. They give us the opportunity to celebrate the beauty and uniqueness of each individual and family, and to preserve their stories for future generations to cherish.

 At Townsley Portraits, we are honored to be a part of this timeless tradition of portraiture. We believe that everyone deserves to have their story told and their existence celebrated. Our handcrafted portraits are a tribute to the beauty and uniqueness of each individual, and a lasting reminder of their legacy.

 
 

Why choose Townsley Portraits?

At Townsley Portraits, we are more than just a photography studio - we are a family dedicated to capturing and preserving your cherished memories for generations to come. Our team of skilled and accomplished photographers, designers, and staff are committed to providing you with impeccable products and services.  

Led by our Master Photographer, Stuart Townsley, and his team of experts, we have decades of experience in the art of portraiture. We understand the importance of capturing the essence and personality of each individual and family, and we take great care to ensure that every portrait we create is a true reflection of your unique story.

What sets us apart from other studios is our personalized approach and attention to detail. From the moment you walk through our doors, you are treated like a member of the Townsley family. We take the time to get to know you and your vision, and we work closely with you throughout the entire process to ensure that your expectations are not just met, but exceeded.

At Townsley Portraits, we are passionate about what we do, and it shows in every aspect of our work. From the quality of our products to the level of customer service we provide, we strive for excellence in everything we do. So if you're looking for the highest caliber of work in Las Vegas and a truly unforgettable portrait experience, look no further than Townsley Portraits.