FAQ’s

WHAT IS THE FIRST STEP IN GETTING A TOWNSLEY PORTRAIT?

We always have a personal meeting either at our studio, sometimes at the clients home, and occasionally over the phone (hey we get it, some of you live out of town).  At that meeting we will give you a hands on class in how to look amazing in your portraits. We will discuss clothing and hairstyles.  We also will discuss the timing and location of your actual session and ask a LOT of questions. We want to get to know you WELL so that the finished artwork will really represent who you are.  We then collect the session fee and book the shoot.

 

WHO SHOULD WORK WITH TOWNSLEY PORTRAITS?

We work with clients who love and appreciate what we do. The most consistent quality that we’ve seen in our clients is that they tend to be particularly close, and value having artwork that represents that love so that they can be reminded of it every day.

I give my entire heart to my work, or I don’t do it at all.  Clients who are looking for a low price point, or don’t trust our creative process are likely not to appreciate what we offer.  We only accept work that we feel that we can do with excellence, and for which we are both experienced and prepared. Because these are portraits that you will likely own for the rest of your life and eventually pass down to your children, I believe every client should choose the photographer that creates work that speaks to their heart.

 

WHAT DO YOU ASK OF YOUR CLIENTS?

It’s fairly simple…

  • Choose our studio because you love what we do, trust our process, and are willing to spend some extra time preparing for your session.
• Plan your session for when you know your family is available, and arrive (on time and) well rested with the appropriate clothing.
• Bring your spouse to your order appointment, and come to the order fully prepared to make decisions about your artwork.

 Spacious Living Room

WHEN ARE PHOTO SESSIONS SCHEDULED?

Many people need weekends sessions. Since we shoot on weekends we are not available for pre-consultations or order appointments on weekends.  We do shoot on weekdays as well.  Weekends are often booked up several months in advance.

 

WHERE IS THE PHOTOGRAPHY DONE?

The vast majority of our sessions are done on location around the LA area and at our clients homes.  You will be able to chose where we will  do the session when we meet at the pre-consultation. Some locations may have travel fees. We are available for travel worldwide.

 

 

WHAT DO WE NEED TO KNOW ABOUT THE TIME LEADING UP TO OUR SESSION?

The first thing you’ll probably notice about us is that we communicate a lot.  We send cards, we make phone calls, and email reminders. Occasionally, clients have even found the level of communication a little overwhelming, but we communicate as much as we do in advance of the session so that the session itself is as stress free as possible. We will discuss your clothing at the pre-consultation so that is not an issue.  Please remember to arrive EARLY well rested, well fed, and with a positive attitude.  My mother always told me “you get as much out of an experience as you put into it” so keep that in mind.

 

WHAT CAN WE EXPECT ON THE DAY OF OUR SESSION?

Our clients usually spend about 1 hour (sometimes more) with me shooting, during which time we not only photograph the family groups, but focus on individual portraits as well. Shoots with small kids WILL be shorter as needed.  My objective during the session is to create artwork that you will fall in love with when you come back to the studio. During the session, I am usually supported by my photo assistant. That allows us to attend to your needs as well as the needs of the photography. Please don’t be surprised if I put you out of your child’s vision so that I don’t have to compete with you for their attention.  And remember NO coaching!  Calling SMILE, SMILE from the side  does not work for what we do.

We want to honor your decision to work with us by creating the best possible imagery for your family. Being photographed is usually more work that most people expect (especially for the parents), but I’m almost always told that the kids (and the dads) have a lot of fun.

 

HOW DO WE CHOOSE OUR PORTRAITS?

When the photography is complete, I talk with the parents to schedule and discuss the Order Appointment. Order appointments are always attended by both parents of any children that we photograph, and are specifically designed to help you make the best possible decisions about which images to select for your home.  Children that cannot sit still for an hour (under the age of 6 aprox) are asked to stay at home.  We love kids, and part of that love is our desire to not torture them with boredom at an “grown up” meeting.

In keeping with our standard of either working in excellence, or not at all, the images are projected so that you will be able to see the full impact of the artwork, and make the best choices about size and format for their individual home and their personal aesthetic. There is simply no better or easier way to make decisions about the work than by using projection.  All of our clients make their investment at the order appointment itself.   We do not offer online viewing, as we have found that is completely inadequate to properly convey the imagery and not suitable for choosing appropriately sized artwork.

 

HOW MUCH WILL IT COST?

Although many clients have found that they love the work more than they had expected to, and the work itself can be naturally persuasive so u may want to spend a bit more than was expected. In order to make the ordering experience as comfortable as possible, we review investment with all of our clients on multiple occasions well BEFORE  the session. We also request that you measure your  walls in advance to help you select the most appropriate sizes, and to set aside adequate time to make all of their decisions without feeling rushed (usually 1 and a half hours).

Session fees start at $250, small wall portraits start at $495 and go to life size,  desktop portraits start at $150.  Go to the homepage and download the “Fine Portrait Guide” to see all of our products.

 

WHEN ARE ORDER APPOINTMENTS SCHEDULED?

These appointments are done on Weekdays 9-5 pm (on rare occasions, by appointment only, we can meet after hours).  Most client meetings are at our Holt Avenue Studio. If you need design help in your home to chose multiple wall pieces we are available to come to you as well.

 

I AM PREGNANT / I HAVE A NEWBORN. WOULD YOU TAKE OUR PHOTO SHOOT?

Please call the office to work out special arrangements for pregnancy or newborn shoots.  Newborn shoots are ONLY done in the first 2.5 weeks after birth and are better in the first week.  All newborn shoots are done in studio or at clients home.  Children who cannot sit up cannot be shot “on location”.

 

I HAVE A SPECIAL EVENT CAN YOU SHOOT THAT?

For our special clients we are available for private events.  That said the event and the timing must be one that fits with the Townsley Portraits studio style.  Also all events MUST have an additional shoot (usually on a separate day) of a “family portrait” we cannot provide the high quality images our clients expect in the middle of (or even right before) a hectic party.

CAN MY MOTHER, FATHER, SISTER, HUSBAND ETC… COME IN AFTER MY APPOINTMENT AND FINALIZE MY ORDER OR CAN THEY HAVE THEIR OWN APPOINTMENT?

One appointment per session only. Please bring with you at that time whoever needs to be part of the decision making process.  All portraits are chosen, paid for and finalized at the order appointment. Townsley Portraits does offer no fee, no interest “easy pay” program that allows you to pay for your portraits on a timeline that is comfortable for you.

 

ARE PETS WELCOME IN OUR PHOTO SHOOT?

Absolutely, well behaved pets are always welcome. We have experience with dogs, cats, and even horses. Some people the most important shot of the session is one with the pets so we often start with those.  We often will shoot your fur babies alone so you will have stunning portraits of them as well.  However pets do not always cooperate and cannot do a wide variety of poses so we often continue the session with photos of just the human participants.

I’m sure that you still have some unanswered questions. Please pick up the phone and call us;  I will be happy to answer all of your questions personally. 323-786-6019

Stuart